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EN 15838 requirements training from SGS – learn about EN 15838 and the benefits it can bring to your customer contact center (CCC).

People in a glass meeting room

Our experts can help you to design and establish your CCC’s management systems in compliance with the EN 15838 standard. This call center training course is complementary to our EN 15838 certification services and delivers:

  • An overview of the EN 15838 standard
  • CCC specific operational and management policies and processes

This one day training course is designed for individuals interested in the standard, its requirements and applications. On successful completion of the course trainees will receive a certificate of participation.

Why choose EN 15838 requirements training from SGS?

Our courses are delivered by tutors who are CCC and EN 15838 experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning.

Contact SGS today to find out more about SGS EN 15838 Requirements Training.